The Heritage - Verve Senior Living logo

THE COMFORT LIFE REPORT:The Heritage - Verve Senior Living 

3630 Brown Rd, West Kelowna, British Columbia, V4T7Y9
 (view map) | 6 reviews 
Lifestyle options:
Independent Living, Assisted Living
Guest stays available, Private home-care allowed
Cost (from):
$2,925
Suites:
145 suites (Studio, 1-bed, 2-bed, 2-bed + den)

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Our Perspective

How we see The Heritage - Verve Senior Living

This community combines exceptional facilities with reasonably priced suites, to offer value in senior care. Many families who move loved ones here rave about the way seniors feel better than they have in a long time, thanks to the quality of the environment. The focus of this community goes well beyond basic care—attention to physical and health aspects—into the mental and spiritual fulfillment that comes from immersion in a wonderful environment peopled by caring staff.

This is the destination for West Kelowna seniors and families looking for the finest senior care environment. It's an exceptionally beautiful community, featuring wood grain floors, carpeted stairways, elegantly spacious dining areas, and brightly lit suites. It's well-known that living in a better environment improves your overall well-being, and seniors who move here find revitalization, an improved outlook, and increased strength.

Staff is comfortable answering questions you have as you tour here. Compare this to other communities in the area you'll find this one outstanding in terms of the quality of the facilities and the attention of care workers and others. Just one example of the way these facilities supersede many others in the area is the heated indoor swimming pool. On top of that, there's exquisite food service, in-house yoga classes, a hair salon, and a long list of other amenities that make this a place any senior or family member in the area needs to investigate.

Community’s Perspective

How The Heritage - Verve Senior Living sees itself

Who are you as a community?

The Heritage Retirement Residence: Rural meets sophistication in the heart of West Kelowna. We offer independent and assisted living options for seniors. Our elegance complements the comfort, safety, and fulfilling slate of programs and exceptional amenities. Lounge in our dining room, lawn bowl with friends, relax and enjoy the sun on the patio, or enjoy a swim in the pool! From dining and services to the welcoming team members, we inspire active aging with assisted living support when needed, you can age in place with us! We have kitchenette's and secure parking at The Heritage.


What do you do differently or uniquely well?

Our full-service senior living retirement residence is designed to meet the needs of each individual from independent to specialized support. Exceptional Dining: Our resident-centric menus are prepared fresh daily by our professional chefs with inspiration from seasonal ingredients. Life Enrichment: We are a place where you can continue to be you while growing as an individual through a variety of activities and programs designed to empower your mind, body, and spirit.

What supports do you offer residents as they adjust to life there?

Every team member here at The Heritage takes the extra time and attention to get to know each new resident that comes through our doors. From introducing residents with similar hobbies and special interests to ensuring every aspect of their healthcare and culinary needs are considered, welcoming people to The Heritage is a team effort. As well as our staff, we are lucky to have many on-site resident volunteers who make the extra effort to ensure new arrivals are acclimatizing well to their homes and ensuring everyone feels truly welcome to the family.

How are residents supported if their needs change?

The Heritage - Verve Senior Living has not responded to this question yet.

Under what conditions would you advise someone against choosing your community?

The Heritage - Verve Senior Living has not responded to this question yet.

What might residents find surprising about your community?

The Heritage Retirement Residence offers Respite Stays. Whether it's extra professional assistance during illness or surgery recovery, a respite stay offers all of the comfort, socialization, professional support, and life enrichment of a stay at The Heritage. It's the perfect option for you and your family when you need that extra tender loving care.

How will your community change in the next five years?

The Heritage - Verve Senior Living has not responded to this question yet.

What five facts about your community should people know?

1. Peace of mind knowing that each suite has emergency pull-cords, personal pendants for each resident, and round-the-clock care staff on site.
2. Well-appointed kitchenettes for you to maintain your independence and prepare a few of your own meals if interested.
3. Beautiful 2nd floor roof-top patio for you to relax, soak in the sun, or garden.
4. Variety of scheduled bus excursions: weekly trips to the grocery stores, Saturday scenic tours, lunch outings to restaurants and wineries.
5. Our Red Seal Chef, Jeremy, takes pride in using locally sourced ingredients. To add a little flare, our team likes to celebrate holidays such as Cinco De Mayo and St Patrick’s Day with holiday fare.

Insider Perspectives

Interview videos

What people with insider's knowledge of The Heritage - Verve Senior Living shared with Comfort Life.

Watch our interview with Jennifer Larose to learn about the unique experience offered by The Heritage.

Reviews of The Heritage - Verve Senior Living

What residents and their loved ones say about The Heritage - Verve Senior Living in reviews.

J Dun, family member

"The Heritage is the pinnacle of senior living in the Okanagan, from the beautiful decor of the building to its location close to many amenities. The in-house dining experience will surely impress the most discerning palates. The staff and management are always happy to assist residents to create a sincere and welcoming environment. My aunt has been living here for half a year and is always on outings and partaking in the various activities."

Craig M., family member

"My father has been here for a year and a half at the time of this review. He is happy here. This place is full of employees who love their work and love the people who live there. My father had a change of life - these things happen - and this place was perfect... the clouds parted and down came a ray of light into an otherwise sad situation."

Glen Gunderson, resident

"We love our residence at the Heritage. The staff try their best to make every day a great one for us. We appreciate all that they do for us. Everyone is friendly."

Read all reviews

Testimonials and Stories

  • Keeping everyone safe

    At Verve Senior Living, our focus is to provide services and supports that enable seniors to optimize their health, well-being, and independence. During the pandemic we looked to our experienced internal Leadership teams and Health and Wellness Leaders who work closely with our provincial health authorities to provide the best possible roadmap for navigating a worldwide pandemic. Our Infection, Prevention and Control policies and plans, which included visitor screening, masking, social distancing, hand hygiene and thorough enhanced disinfection of our sites allowed us to combat Covid. These plans aligned to provide the utmost in safety and security for our Residents physically, and continues to be an important security measure for attaining their optimal mental health in knowing their safety is at the forefront of all we do.

    Our Residents remained in their suites for short periods of time — this was key in keeping the virus out of our Retirement Residences. Health care support continued to be provided on a one-on-one basis and our Life Enrichment team members worked to engage residents in a way that kept them active and socially engaged. All meals, snacks, treats, entertainment, and even happy hour beverages were brought to their suites, which were widely welcomed and appreciated by everyone! By following the safety guidelines and visits with loved ones, walks in the hallways or outside proved beneficial in enhancing both physical and mental exercise.

    Mandatory Covid-19 vaccination for all residents and team members in our homes has been instrumental in decreasing the severity of outbreaks. Continuing to keep everyone safe is first and foremost in all that we do at Verve! To find out more on how Residents at Verve felt about living through these times, view it in their words below.

    Written by Ruth Langdon, Director of Health & Wellness, Western Canada for Verve Senior Living

Lifestyle

Lifestyle options

Independent Living (definition)
Cost from $2,925

Residents can have as much freedom to join in programs and cook for themselves if they wish as they like. Meals and services can be added as they wish.

Includes

  • Meals (Extra fee)
  • Housekeeping (1x/week)
  • Medication administration (Extra fee)

Assistance with

  • Bathing (Extra fee)

Assisted Living (definition)
Cost from $2,925

You can tailor your services to suit your needs.

Includes

  • Designated dining area
  • Diabetes (Extra fee)
  • Huntington's Disease (Extra fee)
  • Multiple Sclerosis (Extra fee)
  • Stroke care (Extra fee)
  • Meals (Extra fee)
  • Daily tidy (Extra fee)
  • Housekeeping (1x/week)
  • Medication administration (Extra fee)
  • Resident Reminders (Extra fee)

Assistance with

  • Bathing (Extra fee)
  • Dressing (Extra fee)

Suites

Type Size
(sq ft)
Lifestyle CostCompanion fee Includes Contact
Studio 382 - 463 $2,925 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
1-bed 577 - 603 $3,710 (Rent) +$425 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
2-bed 700 $4,865 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
2-bed + den 832 - 849 $5,425 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
Studio 382 - 667 $2,925 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
1-bed 577 $3,710 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
2-bed 700 $4,865 (Rent) N/A
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
2-bed 770 $4,865 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
2-bed + den 832 $5,425 (Rent) N/A
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
2-bed + den 832 $5,425 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
  • Type: Studio
  • Ownership: Rent
  • Cost: $2,925
  • Size: 382sq/ft
  • Companion fee: +$450
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 1-bed
  • Ownership: Rent
  • Cost: $3,710
  • Size: 577sq/ft
  • Companion fee: +$425
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 2-bed
  • Ownership: Rent
  • Cost: $4,865
  • Size: 700sq/ft
  • Companion fee: +$450
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 2-bed + den
  • Ownership: Rent
  • Cost: $5,425
  • Size: 832sq/ft
  • Companion fee: +$450
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: Studio
  • Ownership: Rent
  • Cost: $2,925
  • Size: 382sq/ft
  • Companion fee: +$450
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 1-bed
  • Ownership: Rent
  • Cost: $3,710
  • Size: 577sq/ft
  • Companion fee: +$450
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 2-bed
  • Ownership: Rent
  • Cost: $4,865
  • Size: 700sq/ft
  • Companion fee: N/A
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 2-bed
  • Ownership: Rent
  • Cost: $4,865
  • Size: 770sq/ft
  • Companion fee: +$450
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 2-bed + den
  • Ownership: Rent
  • Cost: $5,425
  • Size: 832sq/ft
  • Companion fee: N/A
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 2-bed + den
  • Ownership: Rent
  • Cost: $5,425
  • Size: 832sq/ft
  • Companion fee: +$450
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email

Dining

Chef prepared, world inspired. We believe food is more than sustenance. Good food should be enjoyed with friends, made with fresh local ingredients, prepared from scratch by an experienced culinary team, and served by our friendly and courteous dining staff who know your personal tastes.

Meal service : Bar, Bistro: (24 hours), Bistro: (daytime), Buffet, Pub, Room Service (extra fee), Table service, Tray service in suite (extra fee)

Seating type : Open seating

Special diets : Celiac Diet, Diabetic, Ethnic, Gluten Free, Kosher style, Lactose free, Low sodium, Vegetarian

Amenities & Services

Residence Amenities & Services

Arts and crafts
Billiards
Community Garden
Computers
Emergency call system (pendent)
Emergency call system (pull-cord in room)
Fitness Studio
Games Room
Hairdresser
Hobby kitchen
Internet
Laundry machines
Library
Mail box
Mail delivery to suite
Mail to concierge
Movie theatre
Newspaper delivery available to suite
Newspapers delivered to concierge
On-site General Store
Onsite foot care
Out patient programs
Parking (indoor)
Parking (outdoor)
Party room
Patio/Courtyard/BBQ
Pet friendly
Pool - indoor
Private bus for outings, regular trips
Private dining room for family/friends
Putting Green
Recreation facilities onsite
Religious Services & Holiday Celebrations
Spa Services
Spa tub or shower room
Spa/Beauty Salon
Storage lockers
Walking Path
Wellness Center
Wheelchair (electric)
Wheelchair (scooter)
Wheelchair Accessible

Programs & Activities

Arts and Crafts
Assisted Walks/Trails
Bible Classes
Billiards/Pool Tables
Bingo
Bocce Ball
Brain Fitness
Card Games
Continued education
Day Trips
Entertainment
Excursions
Exercise Program
Gardening
Golf
Movie Nights
Parties
Religious & Holiday Services
Resident social / activity club
Sewing
Swimming
Theatre
Volunteering
Weekly Shopping Trips & Excursions
Woodshop

Staff & Care

Staff

Medical and other support staff
Registered Practical Nurses
Personal Support Workers
Guest Attendant
Doctoron call
Sleep Expertvisiting 1x/month
Massage Therapistvisiting 1x/week
Geriatric Pharmaciston call
Mobility Specialistvisiting 1x/month
Foot care specialistvisiting 1x/week
Physiotherapistvisiting 1x/month
Chiropodistvisiting 1x/month

Number of care staff:

  • Daytime: 4
  • Weekends: 4
  • Nights: 4

Care services

Care options available:

  • Guest stays available (cost from $150)
  • Private home-care allowed (cost from $150)

Health Services:

  • Catheter care(with special assistance)
  • Cognitively impaired residents(with special assistance)
  • Feeding tube assistance(with special assistance)
  • Medication charted by electronic pen(with special assistance)
  • Medication charted by exception(with special assistance)
  • Ostomy care(with special assistance)
  • Oxygen assistance(with special assistance)
  • Physically challenged residents(with special assistance)
  • Vitals monitoring(with no special assistance)

Move-in requirements

• Chest x-ray
• Medical form completed by family doctor
• Personal Interview

COVID-19 Information

Verve’s COVID-19 Response
Verve Senior Living has been helping seniors stay active and live an independent lifestyle for over 43 years. Our approach to the COVID-19 pandemic has been defined by these values, with the safety and security of our residents of paramount importance to us. Verve continues to be a vibrant, fun, engaging, and safe place to live, thanks to our incredibly creative and caring team members who go the extra mile in all that they do. Visit one of our 32 retirement residence and see what living with Verve is all about.

“My family and I feel deeply blessed to have been able to relocate my father to Verve Senior Living. Throughout the process the management team went far above and beyond at every turn to help us. This was especially appreciated given Covid 19. They were patient, kind and empathetic, offering guidance and help the likes of which we had never experienced elsewhere. ”

SAFE & SECURE
Our COVID-19 Safety Protocols
At all times we must follow the guidelines set forth by the local provincial health authority. In many cases we implement safety initiatives before the governments mandates them. While we pride ourselves on doing everything we can to keep our residences safe, it does alter the way we connect with the outside community. Despite COVID’s interruption to our regularly scheduled lives, Verve continues to be a vibrant, fun, engaging, and safe place to live thanks to our incredibly creative and caring team members who go the extra mile in all that they do. To learn more about Verve’s COVID-19 safety protocols, please contact a Verve residence near you.

Read the most recent COVID-19 updates from The Heritage - Verve Senior Living

Currently accepting move-ins. Request suite details.

News

Featured Articles

 

How do you know when it's time to retire?

Helpful advice on planning and thinking about when to retire, from Verve Senior Living.

 

How to unleash your individuality in retirement

Retirement is the time you can be yourself and truly do what you love.

 

Key factors to consider when choosing a retirement home

Verve Senior Living gives you an easy checklist of factors to consider when you are choosing a retirement home.

Recent News

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Accreditation & Associations

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Neighbourhood

Neighbourhood

The Heritage Retirement Residence is near parks, shopping, restaurants, doctor's offices, physiotherapy, fresh fruit orchards, and churches. In just minutes, you can be lounging at the beach or visiting one of our region's many renowned wineries. Here, how you spend your day is your choice — leave the details to us.

The Heritage is located at 3630 Brown Rd, West Kelowna, British Columbia, V4T7Y9.


Compare The Heritage - Verve Senior Living with nearby communities

Compare with Lifestyle options Location Distance
Cristalina PARCIndependent Living, Assisted LivingKelowna, British Columbia 5.39km
Hawthorn Park Retirement Community - Verve Senior LivingIndependent Living, Assisted LivingKelowna, British Columbia 5.88km
The Vineyards ResidenceIndependent Living, Assisted LivingKelowna, British Columbia 9.28km
Sandalwood Retirement ResortIndependent Living, Assisted LivingKelowna, British Columbia 9.91km
Orchard Gardens Seniors CommunityIndependent Living, Assisted LivingKelowna, British Columbia 11.62km

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THE COMFORT LIFE REPORT:
The Heritage - Verve Senior Living

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