Privacy Policy

Thank you for accessing the Comfortlife.ca Website ("Site") operated by Our Kids Publications Ltd. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This policy has been updated for May 25, 2018, in compliance with the General Data Protection Regulation (GDPR) law and ePrivacy Regulation (ePR). See explicit notice to EU residents below.

This Privacy Policy explains how we collect and use your personal information. It also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection and use of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any web site not operated by Our Kids Publications Ltd. to which Comfortlife.ca links or that links to the Site.

Summary

We recommend that you read this policy for complete information on how we collect, use, share, and secure information. Here is a brief sumary of basic points we think are relevant to most of our users:

We may use your personally identifiable information to provide you with services and information that improves your user experience, to improve our services, and to provide you with information on upcoming events, announcements, and contests.
As implied in some submission forms, information is shared with some retirement communities or home care services that list with our website.
We take reasonable measures to secure your personal information, but we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.

Contents of this site are targeted mainly at Canadian users, in compliance with Canadian law.

Further contents:

Information we collect
Data security
Cookies policy
What cookies are used for
Concerning use by children 13 and under

Information collection and use

1. Information collection

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

help make the Site easier for you to use by not having to enter information more than once.
help you quickly find information, resources and services.
help us create content that is most relevant to you.
alert you to new information, resources and services that we offer.

Note for EU users of this Site: we collect Google Analytics data. We consider this "necessary" in order to continue operating the Site, since a full understanding of the usage of this site is imperative for the clients represented on this site. Google controls this data and none of it is stored on servers related to ourkids.net.

We never share or sell any personal information. Information or data sharing is not part of our business operations, excepting information you send to retirement communities (your name and email address), which goes through our website form(s). We are not responsible for what clients do with your information once you submit information to them. If you are a user from the EU, and you have submitted this information to us in the past, we will remove it at your request. (If you would like it removed, send a request to info@ourkidsmedia.com). We will also alert retirement communities (clients) of your request.

2. Email addresses

Several locations of the Site permit you to enter your email address for purposes including but not limited to: to request more information from one of our clients (ie: retirement communities or home care services), to sign up for email newsletters and special offers. Your participation is completely voluntary, so you have a choice whether to participate and disclose information to us. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. All of our email communications allow you to unsubscribe at any time.

3. Online advertising

We may use Google AdWords Remarketing to advertise Comfortlife.ca across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Site you have viewed by placing a cookie on your machine. This cookie does not in anyway identify you or give anyone access to your computer. The cookie is used to say "This person visited this page, so show them ads relating to that page." Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. Read more about our cookies policy below.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager.

4. Registration for expos and events

During registration for events, we may ask for more personal information, provided with users' explicit consent. If you submit information, you have the right to have that erased at any time, by submitting a request to Comfort Life at info@comfortlife.ca.

5. Information submited to retirement communities or home care services when you request information

On retirement communities' or home care services' profile pages, users who are interested in requesting more information about a retirement community or home care service are asked to submit contact information and some very basic personal information. This is intended only to provide generalized, relevant information for our clients, and is provided by users with their consent. If you submit information, you can have it removed by submitting a request to Comfort Life at info@comfortlife.ca.

6. Information Use and Disclosure

(a) Internal Use. We use your personal information to provide you with customer service. We may internally use your personal information to improve the Sites' content and layout, to improve outreach and for our own marketing efforts (including marketing our services and resources to you), and to determine general marketplace information about visitors to the Site.

(b) Communications with You: We will use your personal information to communicate with you about the Site. We may send you a service-related announcement on the rare occasions when it is necessary. Also, you may submit your email address for reasons such as to request more information from one of our clients (ie: retirement communities or home care services), to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details).

(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information.

Data security

All data is stored securely on our servers, using appropriate measures to protect against the loss, misuse and alteration of data used by our system.

When Comfort Life sends you emails, we may use tracking, cookies or a web beacon or these may be part of third party software we employ in bulk emailing. These only allow us to determine the number of people who open our emails and where traffic moves within our site. When you click on a link in an email, we may record this single response.

All of these identifiers collect very limited information that helps us with our marketing initiatives and is likely to include no more than the time and date of a page being viewed and the name and location (url) of the page on which the Web Beacon resides.

If you are concerned about this, you can disable identifiers by disabling HTML images or refusing HTML (use Text only) emails via your email software.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline. If you have submitted data that is controlled by Comfort Life and Our Kids Media, be assured that we take reasonable measures to comply with GDPR stipulations concerning the reporting of data breaches, especially those concerning submitted personal information.

Opt out/corrections

Upon your request, we will (a) correct or update your personal information and/or (b) stop sending emails to your email address. If you have submitted personal information to comfortlife.ca you can request that we delete it. You can make these requests by telephoning, or emailing your request to Comfort Life at info@comfortlife.ca.

Offline collection, use & disclosure of information

As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

Updates to this policy

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at info@comfortlife.ca.

Cookie policy for Comfortlife.ca

What are cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by using the cookie consent form that appears on your first visit. You can change your settings later. Google is working on a tool that allows users to control their personal information gathered through cookies related to Google Analytics (as of May 18, 2018). If you have submitted personal information that is controlled by comfortlife.ca, send a removal request to info@comfortlife.ca, and we will respond as soon as we can.

You can also adjust the settings on your browser (see your browser Help for how to do this). .

Changing your cookie settings using your browser. The browser settings for changing your cookies settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

More information. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Third Party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.
As we process leads, it's important for us to understand statistics about how many of the visitors to our site actually make inquiries to our clients through our email and other query forms. This is the kind of data that cookies help us to track, making it possible to offer users the most relevant information about retirement communities or home care services. It also helps us to price our marketing products (including this website) fairly for retirement communities or home care services.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ. Again, if you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media sites (including Facebook, Pinterest, Twitter and others) will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Facebook

Facebook Connect. For more information about what Facebook collects when you use Facebook buttons on comfortlife.ca please see: Data Policy.

Facebook Ads. For more information about what Facebook collects and your choices around Facebook Ads, please see: AdChoices.

Twitter. For more information about what Twitter collects when you use Twitter buttons on our platform or when you visit pages on our site that include these buttons, please see: https://twitter.com/en/privacy.

More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

By visiting this link.

A guide to behavioral advertising and online privacy that has been produced by the internet advertising industry can be found at: http://www.youronlinechoices.eu/

For more information about and to opt out of interest based ads from many ad networks, go to:

U.S.: www.aboutads.infoInternetAdvertisingBureau
Canada: www.youradchoices.ca
European Union: www.youronlinechoices.eu/

More information about cookies: International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website: International Chamber of Commerce UK - Digital Economy

A note to parents about children's usage

This website's content is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, do not use the Service and do not provide any personal information to us. If you are a parent of a child under the Age Limit and become aware that your child has provided personal information to comfortlife.ca, please contact us at info@comfortlife.ca and you may request exercise of your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at info@comfortlife.ca.

Notice to EU residents

This Policy is intended to provide adequate and consistent safeguards for the handling of personal information in accordance with Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and all the relevant transposing legislation of the Directive in the European Union/European Economic Area, the Swiss Federal Data Protection Act, as such laws may from time to time be amended and valid during the application of this Policy, the Privacy Shield, and any other privacy laws, regulations and principles concerning the collection, storage, use, transfer and other processing of personal data transferred from the European Economic Area or Switzerland to the United States including but not limited to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“the General Data Protection Regulation”) as of its entry into force on 25 May 2018.

Principles for processing personal information

We respect your privacy and are committed to protecting your personal information in compliance with the applicable legislation. This compliance is consistent with our desire to keep you informed and to recognize and respect your privacy rights. We agree to observe the following principles when processing personal information:

Data will be processed fairly and in accordance with applicable law.
Data will be collected for specified, legitimate purposes and not processed further in ways incompatible with those purposes.
Data will be relevant to and not excessive for the purposes for which they are collected and used. For example, data may be rendered anonymous if deemed reasonable, feasible and appropriate, depending on the nature of the data and the risks associated with the intended uses.
Data subjects in the EU will be asked to provide their clear and unequivocal consent for the collection, processing and transfer of their personal data.
Data will be accurate and, where necessary kept up up-to-date. Appropriate steps will be taken to rectify or delete personal information that is inaccurate or incomplete.
Data will be kept only as it is necessary for the purposes for which it was collected and processed (as described above).
Data will be deleted or amended following a relevant request by the concerned data subject, should such notice comply with the applicable legislation each time.
Data will be processed in accordance with the individual’s legal rights (as described in this Policy or as provided by law).
Appropriate technical, physical and organizational measures will be taken to prevent unauthorized access, unlawful processing and unauthorized or accidental loss, destruction or damage to data. In case of any such violation with respect to personal data, Our Kids Media will take appropriate steps to end the violation and determine liabilities in accordance with applicable law and will cooperate with the competent authorities.