Interview with Arbourside Court management, Tania Miller

In this perspective:

• 1:08 - What are three things you love about your job?
• 2:33 - What drew you to this field and to Arbourside Court?
• 4:50 - What surprised you about the residence when you first joined?
• 6:45 - What makes Arbourside Court unique in the area?
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• 10:26 - How has the residence responded to changes you’ve seen in the industry or within your residents?
• 12:46 - How would you describe the culture within the staff?
• 14:52 - What’s the lifestyle of Arbourside, and what activities do you offer residents?
• 17:15 - How do you build your menus and organize dining?
• 19:24 - Do you have a favourite menu item?
• 21:07 - How do residents give feedback?
• 22:01 - How do you approach families who disagree about making this move?
• 24:02 - How do you welcome new members into the community?
• 25:51 - How do you help your residents age in place?
• 27:17 - How do you handle communications with families?
• 28:29 - Is there a memory of a resident that stands out in your mind?
• 30:21 - What’s your advice for those in their search now?