Interview with Queens Estate Retirement Residence - Metta Lifestyles management, Michelle Bergman

In this perspective:

• 0:56 - What are three things you love about your job?
• 1:41 - What drew you to this field and to Queen’s Estate?
• 2:23 - What makes Queen’s Estate unique in the Toronto area?
• 3:44 - How does the Metta Lifestyles’s size affect the residents’ experiences?
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• 5:26 - What are some of the features and activities you offer residents?
• 6:44 - Do you have a favourite menu item?
• 8:16 - How do the menus take dietary needs into account and incorporate requests?
• 9:48 - What are the levels of care your provide for your residents, and can they age in place?
• 12:55 - Are there any levels of care you aren’t able to provide?
• 14:41 - How do you communicate around these needs with staff, residents and families?
• 16:14 - What’s your advice for families who disagree about making this move?
• 18:34 - How do you welcome new residents into the community?
• 20:00 - What’s the relationship like between Queen’s Estate and its surrounding neighbourhood and community?
• 21:22 - Is there a memory of a resident that stands out in your mind?
• 22:24 - What’s coming up in the next five or ten years for the residence?
• 23:31 - What’s your advice for those in their search now?