More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Nancy Schout, family member
We had an amazing time with our mother Lein Schout for her 101 bday a great visit and dinner at the Ruby restaurant.
Heather, senior
Beautiful residence. Great staff. Truly a village atmosphere.
Lori South, senior
The Ruby Restaurant is located on the 10th floor and has an incredible view.
We all enjoyed our lunches.
Salads are fresh and tasty, fish and chips were excellent and desserts delicious.
Our waitress was excellent and the Chef came to introduce himself.
I liked the fact that we were able to chat with one another in a relaxed setting and hear one another!
Cocktails, wine and beer available, and other non-alcoholic drinks.
There is handicapped parking. Everyone was so friendly here.
Phyllis Haack, resident
All staff, nurses, and doctors are the best, and caring.
Gerry Ockenden, senior
A very home-like and caring atmosphere.
Scott Schwartz, family member
My Aunt and Uncle are residents, fabulous facility!!
KL, family member
My mother was in the Pollock neighbourhood for approx 4 months. She received wonderful care. The nurses and PSW’s were all very kind, kept our family informed and showed great concern and compassion for her and her health. The facility itself is very nice and it has a nice up beat feel to it. You can visit any time you like and stay involved with your loved one very easily. Highly recommend.
Jamie, family member
There's a balance of really good care, the community love—people really care—and safety.
Tamara S, family member
Beautiful village and amazing staff from top to bottom! Moved my 92 year old gramma into village 17 months ago and she's looking and feeling 10 years younger! She doesn't know why she waited so long! Great meals and tons of amenities and activities! I recommend this village for any senior who needs a bit or a lot of help!
Sara McAuley, family member
My mom is so well loved and cared for by the staff, we never have to worry - even through Covid
Todd Bethell, family member
I am very happy with how the team in the Matthew's neighbourhood takes care of my mother. They are empathetic, friendly and professional. I am 100% confident and comfortable with the care my mother is getting there. We are lucky and thankful to have her being cared for by these wonderful people!
Shad L, family member
Great care. Good people. My Dad is happy.
Carolynn Legault, family member
My dad is well cared for here! They are patient & caring. Thank you for all you do.
Kent Weiler, family member
Dad in LTC... far superior to the retirement home he was previously in. Great, friendly and attentive staff.
Patti Stratton, family member
My mother has been living at The Village of University Gates for just over a year. Their model of providing care is amazing. Staff are caring, knowledgeable and my sisters and I think they are angels.
Name withheld for privacy's sake, family member
I love this place. My mom has been there has been for 2+ years. They are a caring home. We love the nurses Razia and Theresa, who are hands down the best, caring loving and know their healthcare. Thank you to all psws and nurses for doing what they do, during this pandemic. I can’t say enough.
Wilma Martin, family member
The services of University Gates is caring and shouldering the extended hands to my Mother.... Do not be afraid to dig a little deeper to empty your pockets to received a life as at home with all necessities available to you. The Staff are Wonderful.
Korleen Schmidt, resident
The Schlegel Family is well known for their connection to the Mennonite community. I really felt guided to come here. I feel that there’s a place for me here, a place where I can help out.
C. McGlynn, family member
My mom has been a resident at UG since it opened — very pleased with the home, environment and the staff!! Top notch facility with dedicated caring staff — wouldn't want my mom anywhere else — they are taking wonderful care of our precious gem.
Kirstie, family member
A special thanks to the staff of University Gates for their compassion and attention to my grandmother's care and happiness during her time here.
