More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Lana D, family member
We were looking for a short-term place for my husband's mom at short notice and decided on Southbrook based on the reviews. We were not disappointed at all - from the time we did the tour till the day my mother-in-law came home after her stay.
Safina went above and beyond to coordinate and work with us and the doctor's office in order to make the move-in dates possible for us. I cannot thank Safina enough for all looking after all the formalities to ensure that everything was organised even though she was going to be away when mom moved in. I never had a chance to meet Safina at move-in or move-out, but I felt so much at ease during our phone conversations in addition to the million emails that she took the time to patiently respond on time.
Komalpreet was the nurse that did the initial tour for us and she is the sweetest nurse ever. We were so impressed by her positive and calm attitude and she also looked after mom-in-law very well. I did not meet the other nurses due to their shift schedule but was told by mom-in-law that all the nurses are really nice.
And I must not forget about the lovely Alexa at reception - such a cheerful and fun young woman. We interacted with her a couple of times and she was such a joy to see at reception.
All in all, we loved Southbrook for the size of the place, the residents there seemed like they were taken care of (I even chatted with a couple folks and they were happy with the services), the food menu is delicious and lots of activities for seniors. Southbrook will definitely be our first choice if we have to pick a home for mom-in-law in the future.
Faisal Kaud, resident
In my first visit at Southbrook Retirement Residence, I was fortunate to meet Ms. Safina Jivraj, Community Relations, who organized the facility tour. She was gracious, polite, and informative about the terms and the conditions of occupancy and appreciated my challenge of selling my home and a car in the United States prior to my move to Canada. At this point, I committed myself without hesitation to stay at Southbrook Retirement Residency in Brampton. Additionally, Ms. Marissa McIntosh, Social Director, is another person who should be acknowledged for her willingness to assist with the homecoming. Finally, I wish to acknowledge that I have made the right decision to stay at the Southbrook Retirement Residence. The staff have been polite, helpful, understanding, and respectful. The residents are treated respectfully and services are performed in a timely fashion.
Shalini Pais, family member
My mum stayed at Southbrook for a week to check out the place and see if this place was for her. I must say the staff was very professional, caring, and most of all so accommodating. Safina, Marisa went over and above to make her stay a comfortable one. The food was delicious, hygienically prepared, and lots of variety. The rooms are spacious, clean, and very bright. They have daily entertainment of some sort Mon-Fri so this is a place I would definitely recommend for your loved one if you want to have peace of mind that they are being cared for and well looked after in your absence. Staff made her stay a memorable one!
Miche Shepherd, family member
My mother has resided at Southbrook for exactly 4 weeks now. I live across the country, so I haven’t actually been to the facility yet, but both my mother and my brother (who lives nearby) are extremely pleased so far. They both rave about the meals and the friendly, helpful staff. From day, one, I have been in frequent contact with the administrative, care, and nursing teams, and I am extremely impressed by the organization, attention to detail and diligence with which this residence appears to operate. It’s early days in my mother's journey at Southbrook, so I feel it’s premature to give it a full five stars. However, we are very pleased so far and relieved to have Mom living there. It feels as if she’s in very good hands. Thanks Southbrook team for all you do do on a daily basis to make my family’s life so much easier, and in Mom’s case, so much better.
Sue Mcconville, family member
My parents recently moved into Southbrook Retirement Residence and the support and care they received has been exemplary.
James, family member
My mother unexpectedly needed a place to convalesce following what should have been a routine surgical procedure. I was left scrambling to find a residence that could accommodate her and provide the environment she needed to recover. Southbrook came through for us. They took her in the day following their assessment at the hospital, and they graduated her from an assisted living program to a regular resident's program as she progressed. Although my mother was only staying for 3 weeks (they allowed us to book a week at a time) everyone treated her as a new member of the Southbrook family -- one of her dining companions gave her a farewell card when she finally went back home. We also appreciated the extra attention from Safina to make sure my mother was happy and well cared for during her stay. My mother didn't have to worry about meals, cleaning, laundry, even getting her hair done; Southbrook handled it all. We would readily choose Southbrook for another convalescence (should the need arise) and will definitely consider it for permanent retirement living
Janine Bergsma, family member
My parents are in a suite at Southbrook. The transition to Assisted Living was difficult for my parents and the family, however, [it was much easier] with the help of all the staff:
- the social committee especially Marissa
- Safina with helping all of us navigate everything that was new
- Sumita with all of the Nursing care services
- and Jatinder who quickly got to know my parents and their needs
While living without independence has its challenges, Southbrook has gone above and beyond to help Mom & Dad transition to this stage of their lives. There are so many others that I have not mentioned but we are thankful for each of them.
Kelli Laurenceson, resident
I recently became a resident as of Mach 11th 2021. My first impressions are warm welcoming very family-like. The staff are wonderful you couldn’t find a better staff. The residents are friendly as soon as I stepped through the doors I felt I belonged, meals are tasty, and I really look forward to meals as I’m a foodie.
Dorothy Ayers, resident
I have lived at Southbrook Retirement Community for over 12 years and have greatly appreciated all the staff members for their respect and care. It was indeed the best choice I could have made for first-class care. I feel that I can attribute some of my longevity to the care and compassion here, and I will be 103 years old!
Bruce Babin, family member
Very happy with the great service our 93 year-old mother has gotten from Southbrook for the past year and a half. All the staff are very helpful and go over and above expectations for anything mom needs. Thanks to Safina who did a great job getting us set up and for supporting us ever since. Thanks also to everyone from the front desk to nursing to social to the dining room etc. etc. for all the great service and care!
Of particular note, since Covid-19 hit the world, Brenda has shown great leadership and care in making sure all residents and staff are as safe as possible while allowing for family to connect when possible. Brenda and her staff have shown great attention to the safety and comfort of all residents at Southbrook while keeping family up-to-date via email communications. Their continued close monitoring/testing of staff and residents at Southbrook and swift reaction to any potential issues before any outbreak can take hold in the home has been remarkable!
Janice, family member
What a comfort to my family for the loving care mom received above and beyond our expectations [at Southbrook]. She was the happiest she had been for quite some time with the care here ... special heartfelt thanks to the staff in Assisted Living who made such a big difference [to mom and to us, her family].
Stephen, family member
[My grandmother] struggled with having to make meals and do housework ... [everyone] made for a very welcoming visit and she has now been moved into a new room full time ... Having everything very close is a benefit of this 'Lodge' ... . She loves it here now. Take a trial and see if you like it!
Debbie, family member
My mother has been [here] for four years. It was a big change for her ... but with the warm welcome and all the help she received, she soon felt at home. The past four years have been a very good experience. [We know she] is in caring hands. The staff at Southbrook have all been wonderful to my mother and I would like to thank each and every one of them.
