More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Sharmeen Islam, family member
My dad relocated into Chartwell last year. The staff seem to be very kind and caring as are the residents.
Joyce Vethanayagam, resident
My husband and I joined Chartwell Heritage Valley just two months ago. From day one we felt that this is our " home away home".
We were overjoyed with the reception we had and the understanding and exceptionally helpful and accommodating management staff, particularly the placement consultant was great. The meals here are good and have variety. The numerous programs the Heritage Valley Chartwell offers meets the needs of all residents. We can participate in just what interests us.
The proximity to all amenities is an added feature. The home care services offered as needed is a bonus. Having visited a few retirement homes we felt that the Chartwell at Heritage Valley is the best.
We enjoy living here and hope more people will join this community.
Doug, family member
Staff at Chartwell Heritage Valley are very caring and compassionate - they take good care of my mother. Food and facilities are good too.
Carla Nelson, family member
My father’s care and well-being has been foremost in the minds and hearts of the staff at Chartwell Heritage Valley. Since moving in nearly two years ago, they have walked with us as his medical, dietary, social, emotional, safety, and spiritual needs have changed. Every department — nursing, dining, housekeeping, administration, recreation, and maintenance, each one is filled with staff who are committed and approachable. We highly recommend Chartwell Heritage Valley.
Jennifer Nolan, family member
We just moved my dad into Chartwell Heritage Valley and so far we absolutely love it! The suite is lovely and spacious and they had it painted and new flooring installed for us. The staff is lovely and accommodating. David Martin was extremely helpful and had so much time for our questions and multiple tours. My dad is settling in nicely with help from David and Rick the maintenance/housekeeping manager. It’s been a great experience! We highly recommend this Chartwell location.
Karl Oelke, resident
My wife and myself have called Chartwell Heritage Valley our home for the past two years. The friendly staff; quality of care; variety of social activities; and the geographical setting of our facility next to a storm water pond with its vast array of waterfowl contribute to making this our home. An evening on our 3rd floor deck is therapeutic. We love it!
Nancy Davidson, family member
My 92 year old mom moved in to Chartwell Heritage Valley in September 2022 and it's been great for her but even better for me. My mom is in amazingly good health for her age, but I really worried about her living alone. She passes her driving test every year because she's an excellent driver still, but she really wasn't comfortable driving in the city. Now that she lives close by, I can drive her anytime and visit her much more often. Her place is lovely and big, and she has a lovely view of the local pond... She's really enjoying the meals. She was very isolated before but now she's taking part in many of the activities, especially the exercise classes.
Karen Lundin, family member
For five years [our parents] lived in a beautiful south facing suite overlooking a tree lined pond and small walking trail. The entire staff is so friendly and caring. All questions are answered promptly by phone or email. The building is clean and spotless and there is laundry facilities on each floor. The dining room is well organized with delicious and nutritional meals. The social staff organized wonderful outings and in-house activities. Finally, we have a glowing review for the nursing staff -their compassion for their jobs and genuine concern for my parents was remarkable. We now feel like we have left family behind.
Gary Mandrusiak, family member
My mother has lived in Chartwell Heritage Valley for two years. Our family has been very pleased with the level of care that she has received from the Chartwell staff. We know she is safe, she is being served nutritious meals, she is receiving prompt medical care, she is being kept busy with a variety of resident activities, and she is growing friendships with both the staff and other residents. The staff does a great job of keeping us informed about issues with my mother that could be causes for concern. If you are looking for a supportive living arrangement for elderly family members I highly recommend you consider Chartwell Heritage Valley.
Darwin Harrison, resident
I moved to this location in October 2020 after having a few consultations with a young lady by the name of Linda Miller who was extremely helpful in helping me make the decision by providing several videos of suites as I was initially not allowed in the building because of Covid 19. Those restrictions were eventually lifted i came into the building and made the decisions what suite suited my needs. Since that time have not regretted my decision, having found the staff to be very caring and helpful in their jobs, the food served in the dining room is quite good and here again the servers are polite , and the service is good. The building is in good repair, clean, the location is very good, just north of a man made lake with shopping just across the street.
Bernette West, family member
My mother became a member of the Chartwell Heritage Valley family a few months ago. I use the word family, because that is how this place feels. They have thought of EVERYTHING to keep residents safe and happy and entertained and the only appropriate word to describe the staff is 'angels.' The care, love, attention and concern staff display to residents AND their families is truly remarkable. I have so much faith and trust in the staff, as displayed by a medical emergency my mother recently had that was calmly and expertly handled, very quickly! 5 GOLD stars is not enough to reflect how I feel about this place.
Catherine, family member
I have never had a moment’s worry since moving my parents into the assisted living apartment at heritage valley. The staff is very kind and caring and interact with the residents playfully, yet respectfully. The food is well planned and the staff have worked so hard during the epidemic. They keepr everyone safe through to Christmas of 2020. They are conscientious and transparent in their communication and care. I feel fortunate to have my mom with such skilled and empathetic staff.
Scott Parker, family member
Having experienced a number of retirement homes and care facilities as my parents aged, I can say for certain that Chartwell Heritage Valley is the very best. I understand that large, corporate retirement homes may not have the best reputations, but my experience proves that Chartwell Heritage Valley is above the others. The facility is clean, safe and well-run, but of course this is simply what one would expect. However, the staff... all of the staff, are an exceptional group of care-givers. How they stepped up to the COVID crisis should be studied for future practice. They were way out in front of the pandemic, and continued to lead throughout. In your search for a retirement place for your loved one, I suggest you start at Chartwell Heritage Valley.
