More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Ruth Kaulback, family member
My Mom lived at Caroline Place for the past 12 years. Her experience there was outstanding. An excellent community of people, that quickly felt like family for her. Staff are amazing!!! Incredibly supportive and kind. Quick to solve any issues as they come up. Building is clean, and homey. Great activities. Good food. I cannot recommend Caroline Place highly enough. So grateful that this place was home to my Mom for so long.
Rita Baran, family member
My mother lives at Caroline Place and speaks highly of it. In fact, I have never heard her say anything negative about anything and, believe me, I ask her regularly. She tells me the food is good and always plentiful, the staff are helpful, friendly, and kind. She feels safe and secure, and always tells me that they check in on her as soon as she misses an activity or meal. She has a lovely room, spacious and always well-cleaned. The place has such a positive vibe that you notice as soon as you walk in... My mother loves the exercise classes the most. She also loves its central location, and goes to the Farmers Market and mall whenever she needs to. The staff is amazing. They always have a smile on their faces, and go out of their way to make the residents and their families feel respected and cared for... I’m so happy she is happy and safe at Caroline Place.
Tony Rockingham, family member
My mother’s experience with Caroline Place Retirement Residence was between 2015 and 2023. Her experience, and mine as the primary family care-giver, were very good, and I am happy that my mother was able to spend the last 8 years of her life in that community. When she arrived at Caroline Place, she was a spry 90-year-old still playing bridge and moving between events with her walker. Staff and residents were both very welcoming. As time progressed and her mobility declined, she remained very happy in her cozy apartment at Caroline Place, and to see her friends at meals and special events. Caroline Place increased the staff support for her seamlessly as needed so that Mom was able to stay in the place that had become her home until her passing in April 2023.
Colleen Sansom family, family member
My parents went to Caroline Place together 91/2 years ago. It’s such a wonderful place. You feel welcome the minute you walk through the front doors. All the staff go above & beyond the residents' needs. This includes the management, front desk, kitchen & serving staff, cleaning staff & nursing team, activities coordinators. My Mom [lived there] for 6 1/2 yrs. We always felt at peace that she was well looked after. She had numerous friends and participated in many activities. She loved dancing at Happy Hour every Friday. We are truly blessed that she lived her final days there.
Hugh Duffy, family member
My Mother spent the last four years of her life here. The staff were excellent. Their response and precautions taken to prevent an outbreak of Covid in the building were impressive. I got regular e-mail updates that were appreciated. My family thanks the staff for all their support and care shown to my Mother.
Lydia Jean, family member
After 66 years of living in the same house and other significant life changes, my Dad moved to Caroline Place. The staff were helpful, encouraging and friendly, helping him to adjust to this major life change. I found the staff pleasant, supportive and very importantly, accessible. Ready to answer our questions, clarify a procedure/protocol and address any concerns. As time moved forward Dad embraced the Caroline Place environment, enjoying several activities, Happy Hours and outings. As a family we often enjoyed the Sunday Brunch, and participated in the events. As his health started to fail further, the Wellness staff were ready, capable and willing to take over the administration of his meds, and assist him in daily living requirements. We will always be grateful for their support, warmth and professionalism. My father passed just before Covid came to Hamilton. Based on our nearly 3 years experience with Caroline Place, when another family member needed to be in a supportive living environment, we once again have turned to Caroline Place. I have been impressed with the proactive stance CP management has taken in their response to Covid. The safety, well-being and care of the residents has been forefront. Infection control protocols were swiftly put into place and upgraded as the Covid situation developed; the mental/physical health of the residents balanced with the need for stricter isolation and distancing; weekly communication updates sent to the family members and residents as the situation continues to evolve. Caroline Place is a positive, vibrant and respectful environment, with it's residents' well-being always a priority. Thank you to all of Caroline Place staff for all you do. We definitely recommend Caroline Place.
Mary Griffiths, family member
My father has been at Caroline Place about a year and a half. I can't say enough good things about his home. The staff are incredible, genuinely friendly and always helpful and professional. It's clean, the food is good and they have lots of activities. But, I just have to emphasize one point. I can sleep at night because they had a quick and thorough plan when COVID-19 started. They have continued to adapt and always in the best interest of their residents. They have communicated with families and residents often and thoroughly. I am extremely relieved my father chose Caroline Place. They deserve a reward for their professionalism and care. Not just 5 stars in a review. Thank you to all administration and staff from the bottom of my heart.
Kathleen Fox, family member
Caroline Place retirement home is absolutely amazing! During this Covid-19 pandemic our mom has been in the best possible hands. All the staff are so kind and considerate! ... We can't thank the Caroline Place staff enough for all that they do! We highly recommend this residence for anyone looking for a new place to call home.
Chris Steinberg, family member
Caroline Place has the most attentive and caring staff anywhere! My mother and father moved in over six years ago and my mother's older sister about 6 months later. After my father’s passing Caroline Place has helped me to look after them with their various needs including returns from hospital stays and recognizing and identifying the changes in their levels of care. They have been extremely professional at all times and have been communicating excellently during the Covid-19 situation. I received weekly updates regarding the changes to their daily routines and any testing results of residents and staff ...
M.M., family member
From the first day mom arrived she was made to feel extremely welcome. There is such a warm, friendly atmosphere that you feel the moment you walk through the doors. Each person is treated as an individual ... The best thing about Caroline Place is the wonderfully friendly and helpful staff. They've been great support to my mother, and wonderfully helpful and communicative. From the management to the nurses, to the front desk and all the support staff there, they are all wonderful!
