Interview with The Dunfield Retirement Residence management, Karen Hen

In this perspective:

• 0:52 - What are three things you love about your job?
• 1:26 - What drew you to this industry and what brought you to The Dunfield?
• 3:42 - In your experience, what makes The Dunfield unique?
• 5:42 - What does that hotel feeling do for the culture and atmosphere you try to create?
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• 6:59 - What’s the relationship between the residence and its surrounding community?
• 7:57 - Can residents come and go as they please?
• 8:54 - How does the residence manage changing needs of its residents, and communicate with their families?
• 13:21 - Is there a level of care you can’t accommodate at The Dunfield?
• 15:15 - How do you approach families who disagree about making this decision?
• 18:46 - In your experience, where does resistance to joining a retirement community come from?
• 20:32 - What’s a common reason that residents cite as motivating their choice to move in?
• 22:04 - Are there certain values that The Dunfield uses to guide its operations?
• 23:00 - Do you have a favourite menu item?
• 23:55 - Are there any changes coming for the residence in the next five or ten years?
• 26:51 - What’s a memory of a resident at The Dunfield that stands out in your mind?
• 28:39 - What’s your advice for those in their search now?