Interview with The Roxborough Retirement Residence - Verve Senior Living management, Cathy Charpentier

In this perspective:

• 0:48 - What are three things you love about your job?
• 2:56 - What drew you to this field, and to The Roxborough?
• 4:12 - What first struck you about The Roxborough when you first joined?
• 6:13 - What makes The Roxborough unique in the area?
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• 7:21 - What kind of resident is drawn to the residence?
• 8:26 - Do residents typically come from the area or are there other reasons they choose The Roxborough?
• 9:43 - What’s your advice for families who disagree about making this move?
• 12:07 - How do you welcome new residents into the community?
• 14:08 - Do you have a favourite menu item?
• 14:32 - How do you build your menus?
• 15:45 - What’s the relationship between the residence and the surrounding community of Newmarket?
• 17:24 - How would you describe the lifestyle at The Roxborough?
• 18:32 - Is there an event or occasion you always look forward to?
• 19:35 - Do you have a favourite feature of the building?
• 20:58 - How do you communicate with families outside of the residence?
• 22:30 - How do you have conversations about the changing needs of your residents?
• 23:40 - What do you see coming up for The Roxborough in the next five or ten years?
• 25:00 - What’s your advice for those in their search now?