Interview with The Heritage - Verve Senior Living management, Jennifer Larose

In this perspective:

• 0:51 - What are three things you love about your job?
• 1:23 - What drew you to this line of work and how did you land at The Heritage?
• 2:01 - What makes The Heritage different?
• 2:55 - What’s the connection between The Heritage residents and the surrounding community of Kelowna?
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• 3:13 - Is there also the opportunity for residents to go out and explore what Kelowna has to offer?
• 3:42 - Do residents have the opportunity to make suggestions on activities?
• 4:28 - Can you describe what lifestyle elements attract the residents to The Heritage?
• 5:47 - Have the residents all grown up in the area or is this also a destination?
• 7:59 - How do you go about building the menu at the Heritage?
• 9:22 - Do you have a favourite menu item?
• 9:59 - How do you help ease the transition as the needs of your residents increase with age?
• 11:22 - Is there the ability to care for memory issues like dementia?
• 12:16 - How do you approach conversations about resident needs with them and their families?
• 14:01 - What’s your advice for families who disagree about making this move?
• 15:46 - How do you welcome new residents into the community?
• 18:04 - Is there a memory of a resident that sticks out in your mind?
• 19:56 - Do you feel there are still misconceptions about retirement living?
• 21:15 - What's your advice for people in their search now?