Interview with Delmanor Elgin Mills management, Michelle White

In this perspective:

• 0:59 - What are three things you love about your job?
• 1:35 - What drew you to this line of work and to this residence?
• 2:43 - What does a typical day look like for you?
• 3:17 - What makes Delmanor Elgin Mills unique in the area?
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• 4:19 - What do you mean by “service culture”?
• 5:24 - How do you approach families who are in disagreement about making the move right now?
• 6:22 - What are the priorities of those who choose Elgin Mills?
• 6:58 - How do you welcome new members into the community?
• 8:18 - Do you have a favourite menu item?
• 8:58 - How do you build your menus?
• 9:54 - Are dining times and seating arrangements set?
• 10:28 - Can residents request programs or activities to be added to the calendar?
• 11:48 - What else is included in “The Delmanor Experience”?
• 12:30 - What happens when it’s clear that a resident requires a higher level of care?
• 14:49 - How do you like to communicate with families outside of the residence?
• 15:33 - What’s your relationship like with your surrounding community in Richmond Hill?
• 16:23 - What is the neighbourhood of Delmanor Elgin Mills like?
• 17:07 - Is there a commonality between those who choose Elgin Mills?
• 18:03 - How would you describe the culture?
• 18:46 - Is there a memory of a resident that stands out to you?
• 20:43 - How do you see Delmanor Elgin Mills growing in the next 5 or 10 years?
• 22:34 - What’s your advice for those in their search now?