Interview with Delmanor Northtown management, Matt Ross

In this perspective:

• 0:35 - What are three things you love about your job?
• 3:00 - What brought you to this field, and to Delmanor Northtown?
• 6:44 - What surprised you about retirement living when you first joined?
• 8:09 - What makes Delmanor Northtown different in the North York or GTA area?
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• 10:39 - Can you describe the atmosphere that Delmanor Northtown is trying to create?
• 11:51 - Do you have a memory of a resident that stands out?
• 14:50 - How do you approach the potentially complex dynamics in a family looking for a retirement residence?
• 17:15 - How do you welcome new members into the community?
• 19:12 - Tell us about Delmanor Northtown's dining experience
• 22:52 - Do you have a favourite menu item?
• 23:25 - How do you incorporate individual requests into the activity schedule?
• 25:11 - What are the levels of care available? Are residents able to age in place?
• 28:08 - How do you communicate with family members outside the residence?
• 31:00 - What changes have you seen in the industry through your career?
• 32:52 - How would you like to see Delmanor Northtown grow or improve in the next five or ten years?
• 34:00 - What’s your advice for those in the middle of their search now?