More of what people say about this community
We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.
Arlene Richman, family member
My Mom, Shirley Richman was a resident of Four Elms, Thornhill. She was always treated with dignity and respect snd she referred to her caregivers as sweetheart. She enjoyed all her meals as if she was dining in a fine restaurant. Luis , the GM and the rest of the staff were always available when needed.
Helen Zak, resident
We have had and are still having the most amazing experience with Four Elms. Louis and the staff are kind, helpful and competent always willing to listen. The dining room is a well run restaurant with delicious meals and efficient staff. Daniella and the nursing staff are so efficient, knowledgeable, friendly, also kind and available to help 24/7. It is a happy warm loving environment. Highly recommended.
Eliza Allen, resident
Five years ago, my husband and I started searching for a Retirement Residence with a "community" feel. A discouraging year later, we went to the Four Elms and saw the large guest parking area, the pretty courtyard where people were sitting enjoying the sun and conversation, the well-attended Activity Room, the Bistro, the Gym and Theatre, the Games room where people were playing cards, scrabble, and billiards, the library with complimentary internet, the Legends Cafe which is open 24 hours a day with all the snacks you could want, and heard the chatter among the lunch companions in the dining room. My husband said: "This is it; this is where I want to live," and for the first time in a year, I thoroughly agreed. When we moved in almost four years ago, I had the pleasure of meeting the staff who were always there for us, 24 hours a day, when my husband became ill.
This review may sound a bit over the top and too good to be true; however, the Four Elms lived up to all our expectations, from the capable and caring nursing staff, the cheerful and helpful housekeeping staff, the welcoming and professional front desk staff, and my interesting and friendly fellow peers. I highly recommend the Four Elms to anyone looking for an all-encompassing Retirement Residence.
Julian Leizerovici, family member
Four Elms is a well kept and managed retirement home.
Unfortunately, my mother (due to her medical situation), could not enjoy the various activities available.
The staff was attentive and minor, typical problems were dealt with promptly and professionally by the general Manager Luis Oliveira.
It is a place I would warmly recommend to my friends.
Carrie Fine, family member
Our parents lived at Four Elms for over a decade. Over the years they, our father in particular, participated in several activities that he found interesting, especially art. There was no shortage of choices for those that were interested. The staff were always kind, thoughtful and respectful. As the end of Dad's life came closer the nursing staff were wonderful and attentive. I'd like to compliment all the staff from the administrative folks who made our dealings with them easy and hassle-free, to the maintenance team who were always ready to repair anything, the nursing team who were caring and skilled, the housekeeping staff who made sure his home was in good condition, and finally the servers who interacted with my parent's several times a day....always greeting them with a smile and accommodating their culinary wishes as best they could. While no place is as perfect as your own home, Four Elms was a safe and caring environment that met the needs of our ageing parents.
Lynn Sand, family member
My experience with Four Elms has been AMAZING!! Everyone is always so friendly & accommodating.. The building always looks in immaculate condition -- so well maintained -- & it's a pleasure being in such a clean, cheery & beautiful environment.... Whenever I have needed information or advice, the staff are always there to help out with a smile... The PSW's & nursing staff do everything to keep my mother comfortable & happy -- Daniella, the head nurse, goes above & beyond & is just a doll. Whenever I speak to my mother on the phone, she's always raving about how kind the staff are & how well she's being treated. I highly recommend Four Elms to anyone who is looking for a senior residence, either for themselves or for a loved one.
Bryna Berman, family member
Our father was part of the Four Elms Retirement Center community for four years. The amazing staff and management teams exceptional care and kindness provided to him was very comforting and much appreciated.
H. Kaplan, family member
My mom and dad had a beautiful apartment here until dad passed away after being here for 6 months...then mom was moved to the 2nd floor where her care was upgraded and for the next 6 years was very happy with her new surroundings. She had fantastic caregivers, the meals were fresh and well made and our family was very pleased with Four Elms.
Rosanna D., family member
My Mom started at Four Elms back in Nov 2018. Any concerns I had, were dealt with right away. All the staff, administration & managers (especially the Health & Wellness Manager) were very courteous and were there to answer any concerns/issues that I had. All the rooms & common areas were always clean & well kept. The nursing station was always quick to help when I needed them in an emergency. During the pandemic & lockdown there were very vigilant to keep all the residences safe with all the protective equipment, screening, swabbing etc. Four Elms also has great staff nurses that helped Mom with the extra assistance that she needed. The PSW from Paramed that work at Four Elms were very dedicated to Mom and they did a great job looking after my Mom's needs.
Adult son, family member
Lovely community with great staff and nice people. It's overall really nice for my parents here.
Fran, resident
This is one of the best decisions we've ever made in our lives ... My husband [is in dementia care here] and I am now his sole caregiver ... The staff here are thoughtful, kind and very knowledgeable in their work ... the nursing staff is wonderful! class="byline"
Amanda, family member
They have been very kind to my mom. This is a clean, modern, updated building, with energetic & caring staff. Good programs, nice suites, good location in southern York Region.
